RETURNS AND REFUND POLICY

SECTION 1: OVERVIEW

At Duperoo Bags and Accessories, we take great pride in the quality and craftsmanship of our pieces. Every item is carefully inspected before shipping, however a mistake can occur. If you receive a product that has a manufacturing defect or you receive an incorrect item, please contact us with pictures within 24 hours of delivery so we may promptly assist you.

We offer a 15-day return policy. This means you have 15 days from the date your order was delivered to request a return and have your parcel returned to us. The customer pays the return shipping and handling fees. We will send you a replacement and refund you any fees you paid to ship the item to us (send us pictures of your receipts/screenshots as proof of payment). 

To remain eligible, the returned package must be received with the all the original packaging intact and be unused, within the 15-day period.

Please note: We do not accept returns or refunds for damaged boxes, ribbons or packaging or if you simply changed your mind.

SECTION 2: RETURN SHIPPING

Customers are responsible for ALL return shipping fees including relevant tariffs. All returns must be sent back to us. For quality assurance, all returns are carefully documented on video upon receipt.

SECTION 3: RETURN CRITERIA

To ensure a seamless return experience, these conditions must be met:
* You received a defective item or we sent you an incorrect item.
* The item must be in its original, unused condition
* All tags and packaging must be intact
* The bag strap must remain wrapped in the original paper as received.

REMOVAL OF TAGS AND PACKAGING IMMEDIATELY VOIDS YOUR RETURN. PLEASE INSPECT YOUR ITEM THOROUGHLY BEFORE REMOVING THEM.

SECTION 4:  HOW TO REQUEST A RETURN

To begin your return process, please send us a message on Telegram @duperoo or  email us at admin@duperoo.com on the same day your parcel was delivered, i.e. within 24 hours of receiving it. Please include clear photographs in natural lighting of the manufacturing defect or incorrect item. We are committed to ensuring every customer experience is exceptional and will work swiftly to resolve any issues.

When your request is approved, we will provide return instructions.

Kindly note that returns sent without prior approval will not be accepted.

Once your return has been received and inspected, you will be notified regarding its approval status.

SECTION 5:  REFUND POLICY

Orders canceled before the order is in “order processing” status will be immediately refunded. All other orders cannot be refunded, they can only be returned after it has been delivered to you.

We cannot refund an order after it has been picked up by the courier.  Refunds and returns are subject to a 10% restocking fee.

Depending on your payment method it can take up to 14 business days for the refund to be reflected by the payment provider. All refunds will be made to the original form of payment. 

SECTION 6:  SALE POLICY 

All SALE items on our website are non-refundable and non-returnable. They are FINAL SALE.